Hail Events and Warranty Coordination
Most warranty denials in Colorado are documentation failures we prevent.
A manufacturer warranty is only as strong as the maintenance documentation behind it. In Denver's hail belt, warranty documentation also becomes the record that supports post-storm claims. We handle the annual maintenance, produce the required documentation for each manufacturer, and keep your warranty from lapsing on a technicality.
Our warranty coordination program prevents that outcome. We perform the maintenance, produce the documentation each specific manufacturer requires in their system, and maintain the full record so that any claim the owner ever needs to make - post-storm, post-freeze, post-wind event - has a complete maintenance history behind it.
Denver's hail season introduces a warranty coordination requirement that most other markets do not face as regularly: post-hail rapid assessment documented against the warranty record. When a NOAA-verified hail event crosses a zip code where we maintain a warranted building, we run a rapid condition assessment within 72 hours for buildings on our maintenance program. That assessment documents the roof's condition immediately post-storm, cross-references the storm data, and notes whether damage is within the warranty's storm-event coverage provisions.
This timing matters. Manufacturer warranty programs that include storm coverage have specific requirements for how quickly post-event damage must be documented and reported. If storm damage is not documented within the manufacturer's required window - which varies by program - the storm-event coverage may not apply. We handle that notification on behalf of buildings in our maintenance program so the owner is not managing the timeline in the aftermath of a storm event that may have affected multiple buildings simultaneously.
Repair Work During the Warranty Period
We perform repairs on warranted systems under the applicable manufacturer's repair standard and document every repair against the building's warranty number. If a building already has non-compliant prior repairs when we take over the account, we assess them, document the exclusion areas in the condition record, and advise the owner of the warranty exposure going forward. We cannot make prior non-compliant repairs retroactively compliant, but we can prevent additional exclusions from accumulating.
Our Denver building has a manufacturer warranty but we have never done documented maintenance. Are we exposed?
Can any roofing contractor perform warranty maintenance?
How does post-hail warranty documentation work?
When a hail event affects a building with a warranted roof in our maintenance program, we run a rapid assessment within 72 hours, document conditions against the zone diagram, cross-reference the NOAA storm data, and notify the manufacturer's warranty department if the storm-event provisions in the warranty require it. That documentation establishes the post-event condition record before additional weather, foot traffic, or emergency repairs alter the evidence. For buildings outside our maintenance program, post-event documentation still starts with a prompt inspection.
Standard NDL warranties on 60-mil TPO and EPDM from major manufacturers run 20 years. 80-mil systems carry 25-year NDL terms from some manufacturers. PVC systems run 20-25 years depending on manufacturer and mil thickness. Impact-resistant specifications that include qualifying cover boards may affect warranty terms at some manufacturer tiers. We track the specific term, storm-event provisions, and maintenance requirements for every warranted building in our program.
| Scope Format | Written roof plan and photo record |
|---|---|
| Primary Market | Denver commercial buildings |
